Quality Assurance
Ensuring quality of the highest standard every time.
Our Quality Assurance procedures are second to none in the industry and we are very proud of our ISO 9001 Quality Charter. We have an excellent track record and as a result, 98% of transcripts completed are accepted at first draft. If a client has an issue with a particular transcript, we rectify the situation immediately.
We pride ourselves in offering excellent customer service. We offer individual formatting, layout and specifications tailored to suit each client's needs, providing a full and evidential account of what has been said. Customers are contacted on a regular basis to monitor service level agreements and we welcome feedback so that we can identify our strengths as a business as well as areas that need further development.
