Data Protection
We take security and confidentiality very seriously at mmg and want to give you our assurance that the following processes are in place and are at the forefront of our business at all times.
mmg maintains strict confidentiality measures as standardised by English law and covered by the Official Secrets Act.
We implement rigorous security policies and guidelines to guarantee that customer information is safe and inaccessible to any unauthorised person or business.
We conduct regular risk assessments and security audits to ensure that our security policies are up to date and fully enforced.
An overview of our security procedures:
- We operate from secure offices with coded door entry systems.
- Top security work is carried out on-site at these offices. We do not send this type of work out to freelancers/homeworkers.
- All our in-house and UK based freelance staff are vetted, security cleared to BPSS level & sign a confidentiality agreement (we are also happy to sign individual confidentiality agreements/NDAs).
- A number of employees have been through SC security checks for higher level work.
- We use a secure email system for the return of transcripts.
- We operate secure streaming of voice files from a secure server and extensive firewalls are in place.
- Non-digital recordings and documents are locked in secure units.
- All files are encrypted.
- Documents are shredded, digital recordings are deleted and original recordings are destroyed or returned to client after use.
- We work at all times to the ISO27001 Information Security Standard.
To view our security policy and procedures in full please contact our Information Security Department on 01884 254144.
