MMG is now Appen

About us

About us

Appen is a leading digital, audio and video transcription specialist offering a range of transcription and recording services, with particular expertise in secure transcription solutions.

Company background

Mendip Media Services first opened in 1993 as a Limited Company and was acquired by Appen, in September 2016. It originally had an educational focus and developed progressively into the legal/corporate sectors over the early years. Our ethos was to establish a professional organisation, offering a secure, flexible service. We’ve been established for nearly 25 years and are now a leading transcription company with an international and legal focus. Through Appen we can access expertise in 150 languages. More than 50 experienced, security-cleared staff work from our offices in Exeter and 40 freelance transcribers work across the UK. Each year, we produce more than 12,000 transcripts and attend hundreds of meetings, inquiries, depositions and hearings.

What is a transcription service?

A transcription service converts either live or recorded speech into written or electronic text. Many businesses and organisations use transcription services, for example, for legal or medical purposes. We provide the full range of transcription services – find out more here. We also provide a range of other services, including copy typing and on-site recordings.

High quality and secure

We know that the security of data is paramount when outsourcing confidential assets, so our ethos is to provide both a high-security and high-quality service. We do not compromise on this, and we are proud that security and quality are at the heart of what we do. In 1999 we achieved ISO 9001 certification which underpins all our quality assurance and compliance procedures. In June 2012 we were awarded ISO 27001 certification, which was an endorsement of our commitment to the ongoing development and maintenance of our Information Security Management System.

Clients

We have an extensive client list and work with a range of high-profile public and private sector organisationsin the UK and internationally.

Our clients include:

  • Bermuda Police Service
  • Cornwall Coroner’s Office
  • Cornwall Council
  • Crown Prosecution Service
  • Department for Business, Energy and Industrial Strategy (BEIS)
  • Devon County Council
  • Gloucestershire County Council
  • Jersey Financial Services Commission
  • Jersey Social Services
  • MCJ Law Ltd
  • Metropolitan Police Service
  • Ministry of Justice
  • Rural Payments Agency (part of the Department for Environment Food and Rural Affairs)
  • Springfields Business Recovery & Insolvency Limited
  • Torbay Council
  • Transport for London

Our services are scalable and bespoke – we tailor packages to suit you, whatever the size of the project.


Governance

Our Core Values

Find out more about how we operate.

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FAQs

FAQs

Read our answers to frequently asked questions.

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Our Team

Our Team

We are proud of our skilled and experienced team.

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Data Protection

Security Assurance

We take security and confidentiality very seriously here at MMG, it’s in our company DNA.

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Quality Assurance

Quality Assurance

You can rely on us to deliver a high quality service.

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testimonials

Testimonials

Real customers' thoughts on their experience.

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