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FAQs

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General Transcription FAQs

Investigative Interviews FAQs

Coroners' Courts FAQs

 

 
 
 
     
   
 
     
     
     
     

 

         
         
       
         
       

 

 

 

 

General Transcription FAQs

Q - How long does it take to prepare a transcript?
A - This depends on the length of the recording. On average, a transcriber will take 7 hours to produce a 1 hour of audio.

Q - Can you work with a poor-quality recording?
A - We can often manipulate recordings to improve the quality of the audio, but this is not always possible. We levy a 10% surcharge for poor-quality recordings as these take longer to transcribe. You can send your recording to us for a free assessment and quote.

Q - When will I receive my transcript?
A - We offer a variety of turnaround times including an expedited service. Please ask us abou the available options.

Q - What will my finished transcript look like?
A - We can provide templates and standardised in-house typing styles, or work with you prefer.

Q - What happens if I’m not happy with my transcript?
A - We pride ourselves on delivering exceptional customer service. If you are not satisfied, then please let us know.

Investigative Interviews FAQs

Q - How much will it cost?
A - Our rates are based on the number of speakers, the length of the recording, the turnaround time and the security level of service required.

Q - How long will it take?
A - It takes approximately 7 person hours to transcribe 1 hour of audio. We offer a choice of turnaround times and can split the recording among transcribers if you require an expedited service.

Q - How can I send the recording?
A - We have a number of options available to you for the secure transfer of digital files. Physical assets can be delivered securely using specialist mail options and DX (our address is DX 742483 Exeter 34).

Q - Where will the transcription take place?
A - We highly recommend our in-house team based in Exeter to securely transcribe assets marked as Official-Sensitive and above. Our secure transcription area has recently passed government inspection.

Coroners' Court FAQs

Q - What experience do you have specifically with Coroners’ Courts?
A - We have more than 10 years' experience and can provide references on request.

Q - How much notice do you need to attend and record an inquest?
A - Our aim is always to be highly responsive to all requests, but we ask that you give us as much notice as possible so we can make a provisional booking.

Q - How much time do you need to set up the room for recording?
A - We require at least one hour prior to the start of the inquest.

Q - What do I need to supply for a same-day transcription service?
A - We require on-site WiFi connectivity to send recordings to our offices throughout the day for transcription. We also need the names of all those attending and representing.

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